CLINIC INFORMATION

Our General Practitioners (GPs)

Dr Meliza Roflo

Dr. Meliza Roflo has more than 20 years experience as a GP. She graduated as Doctor of Medicine in the year 1998 and attained...
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Dr. Zahra Mokhayer

Dr. Zahra Mokhayer graduated in Iran in 2004 and for the past 14 years has been working in General Practice. Zahra is...
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Dr. Sathiya Sivanesan

Dr. Sathiya (Sathi) has over 15 years of medical experience ranging from rural /remote medicine to acute trauma medicine, GP...
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Dr. Tiffany Swe

Dr. Thiri (Tiffany) Swe has worked as a GP in Australia since they 2015. Prior to that she has practised as a GP in Myanmar since...
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Dr Joseph Philip

Dr. Joseph Philip has 28 years of experience as a GP in both Malaysia and Australia. Joseph is fluent in Malay, Indonesian,...
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Dr. Jeremy Gale

Dr Jeremy has spent the past 10 years working and training at the Austin Hospital, along with completing his Fellowship in...
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Dr. Hein Lin Htun

Dr. Hein graduated from Myanmar in 2011. He moved to Jamaica after graduation to explore more experience and has been practicing...
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Continuity of Care

Preferred Doctor:

The Heidelberg West Medical doctors wish to remind patients of our commitment to continuity of care. All patients are asked to nominate their preferred doctor. This is prominently recorded on your electronic medical record. If you are unsure of your nominated doctor, please ask the reception staff.

Our general practitioners (GPs) will maintain your electronic medical record. This includes reviewing correspondence from specialists, checking and coding incoming pathology/radiology results, and seeking additional medical information from other parties when appropriate, e.g. former GPs or public hospitals.

Your doctor will inform you of periodic health checks as appropriate, e.g. scheduled vaccinations in childhood, pap smears in adult women. Your doctor will also recall you for clinical reasons, e.g. to discuss test results that are not normal or to follow up medical problems, e.g. diabetes, breast lumps, medication reviews.

Your doctor will do other tasks from time to time e.g. completing medical assessments for pre-employment or insurance applications.

Your doctor will be the one whom you see for all routine health care, and for emergency care when possible. On occasion your doctor will not be able to see you when you seek an appointment with them and they would encourage you to see their colleagues at these times. This will help meet your needs for consultations over the full extent of hours that the practice is open. In some cases, women may prefer to see a female doctor for some problems, or men may prefer to see a male doctor.

Changing your doctor:

Over time your needs may change. You may find one of the other doctors more suitable for your needs and wish to change your regular treating doctor. In this case, please discuss this with your new preferred doctor, and if they agree to take over your care, your former doctor will be informed and the name of your new doctor will be recorded on your electronic record.